Refund and Returns Policy

Thank you for shopping at BuyRight.pk. We strive to provide high-quality products and ensure customer satisfaction. If, for any reason, the product you received is damaged or wrong, we offer a hassle-free replacement process. We will not issue refunds in any case. Please read our policy carefully to understand your options.

1. Eligibility

• To be eligible for a return, the item must be unused, undamaged, and in the same condition as when you received it.
• The item must be returned within 7 days of delivery.
• Certain products, such as perishable goods, personalized items, and intimate or sanitary goods, are exempt from being returned unless they are defective.

2. Return Process

• To initiate a return, please contact our customer support team within 7 days of receiving your order.
• Our team will guide you through the return process and provide you with a return authorization (RA) number.
• Pack the item securely in its original packaging, including all accessories and documentation.
• Clearly write the RA number on the outside of the package.
• Ship the item back to us using a trackable shipping method. The return shipping cost will be the responsibility of the customer unless the return is due to our error.

3. Refund Options

• Once we receive the returned item and verify its condition, we will process your refund.
• The refund will be issued in the original form of payment used during the purchase.
• Please allow 7 business days for the refund to reflect in your account, depending on your payment method and financial institution.

4. Non-Refundable Items

• Certain items are non-refundable, including gift cards, downloadable software, and final sale or clearance items, unless they are defective.
• We reserve the right to deny a return if the item does not meet the eligibility criteria mentioned above.

5. Damaged or Defective Items

• If you receive a damaged or defective item, please notify us immediately within 48 hours of delivery.
• Provide us with clear photos and a detailed description of the issue.
• Our customer support team will assist you in resolving the issue, either through a replacement, repair, or refund.

6. Exchange

• If you wish to exchange an item for a different size, color, or variation, please contact our customer support team.
• Exchange requests are subject to product availability.
• If the requested item is unavailable, we will offer you an alternative or process a refund.

7. Customer Satisfaction

• We value your satisfaction and aim to resolve any issues promptly and fairly.
• If you have any concerns or questions regarding our Refund and Return Policy, please contact our customer support team for assistance.